The Productization of Services

It’s been nearly a decade since Marc Andreessen coined the phrase Software Is Eating the World to describe a phenomenon that was already well underway: More and more major businesses and industries are being run on software and delivered as online …


The Value of Services in a Product Business

“Product” and “service” mean different things in different contexts. My frame of reference is enterprise software, where the distinction between products and services can be blurry. Software that is packaged and billed via a license or subscription (SaaS) model, is often referred …


A User Manual for Working With Me

In 2016/2017 there was a personal user manual writing fad. I liked the idea and wrote this for my team. My preferences for patterns of engagement haven’t changed much since then, so it’s still relevant. It is somewhat aspirational …


The Machine Stops, A Cautionary Tale

The Machine Stops is my favorite work of science fiction. Written in 1909, it’s more relevant today than ever. Thousands of years in the future, civilization is dependent on a machine designed and built generations earlier. The machine fulfills all human …